Terms & Conditions

Terms & Conditions

Booking Confirmation
When you submit a booking through our online reservation system, you may receive an automatically generated booking summary by email. This does not, by itself, form a contract between us. A contract is only formed when Forest Barn Holidays Ltd confirms your booking in writing by email or post.

Booking Terms and Conditions for Forest Barn Holidays

These Booking Terms and Conditions are divided into three sections:

A. General Booking Terms — these apply to all bookings.
B. Holiday Accommodation Terms — these apply to ordinary holiday accommodation bookings.
C. Wedding & Event Terms — these apply to weddings, civil ceremonies, receptions, celebrations, parties, group functions, corporate events, catered events, marquee events, exclusive-use events and any booking involving external suppliers, day guests or event arrangements.

For holiday bookings, Sections A and B apply.
For wedding and event bookings, Sections A and C apply.
If there is any inconsistency between the sections, the Wedding & Event Terms take priority for wedding and event bookings.

A. General Booking Terms — these apply to all bookings.

THE CONTRACT 

The contract is between Forest Barn Holidays Ltd, referred to in these terms as “we”, “us” or “our”, and the person making the booking, referred to as “you”, “your” or “the Lead Guest”.

The Lead Guest must be at least 18 years old at the time of booking and is responsible for ensuring that all members of the party, including guests, visitors, children, dogs and any suppliers appointed by you, comply with these Booking Terms and Conditions.

The booking form must contain accurate details of the Lead Guest and, where requested, the names and ages of guests in the party. We may also request further information where reasonably required for the management of the booking, safety, licensing, insurance or legal compliance.

These terms are governed by the law of England and Wales, and the courts of England and Wales shall have jurisdiction.

DEFINITIONS

A Holiday Booking means an ordinary accommodation booking for holiday purposes only, without a wedding, event, party, catered function, external suppliers, day guests or exclusive-use event arrangements.

A Wedding & Event Booking means any booking that includes, or is connected with, a wedding, civil ceremony, reception, elopement, vow renewal, celebration, party, corporate event, catered event, marquee, external suppliers, day guests, amplified music, bar arrangements or exclusive-use event arrangements.

A Guest means any person staying overnight as part of the booking.
A Visitor or Day Guest means any person attending the site who is not staying overnight.
A Supplier means any third party appointed by you, including caterers, bars, musicians, DJs, celebrants, florists, stylists, photographers, entertainers, childcare providers, marquee companies or equipment providers.

CANCELLATION BY US

If we have to cancel your booking because we cannot provide the accommodation, venue or event arrangements for reasons beyond our reasonable control, or because of a Force Majeure event, we will refund the sums you have paid to us for the affected booking.

Force Majeure includes, but is not limited to, flood, fire, storm, natural disaster, epidemic, pandemic, terrorism, war, civil unrest, government restrictions, failure to obtain or retain a necessary licence or consent, collapse of buildings, interruption of utilities, or other events outside our reasonable control which prevent us from providing the booking.

Where possible, we will discuss alternative dates or arrangements with you. If suitable alternative arrangements cannot be agreed, we will refund the sums paid to us for the affected booking. We are not responsible for your other costs or losses, such as travel costs, supplier costs or insurance costs, unless we are legally responsible for them.

ARRIVAL, DEPARTURE AND USE OF THE PROPERTY

Unless agreed otherwise in writing, access to the accommodation is from 4.00pm on the day of arrival and departure is by 10.00am on the final day.  Earlier arrivals or later departures are strictly by prior arrangement only.

A Holiday Booking may only be used for holiday accommodation.  A Wedding & Event Booking may only be used for the wedding, event or arrangements confirmed by us in writing.

The booking does not create a relationship of landlord and tenant.  You are not entitled to any assured shorthold tenancy, assured tenancy, statutory tenancy or any other statutory security of tenure under the Housing Act 1988 or otherwise.

On departure, the accommodation must be left in a clean and tidy condition. This includes washing up, placing rubbish in bin liners and outside bins, taking recycling to the recycling area, and ensuring ovens and barbeques are left clean and free from grease.

USE OF THE PROPERTY AND SITE 

The number of guests and visitors must not exceed the number stated in your booking confirmation unless we have agreed this in writing in advance. We reserve the right to refuse entry or require people to leave if this condition is not observed.

You must not use the accommodation, buildings, gardens, grounds, facilities or wider site for any illegal, dangerous, offensive, noisy, nuisance-causing or unreasonable purpose.

Forest Barns is a peaceful rural location. You must respect other guests, our neighbours, our staff and the surrounding countryside. For Holiday Bookings, music, singing and other noise must not be audible outside your cottage after 9.00pm. Wedding & Event Bookings are subject to the separate music, noise and event rules set out in Section C.

Smoking is not permitted inside any accommodation, building or hot tub. If you wish to smoke outside, please dispose of cigarette ends safely and do not discard them in the gardens or grounds.

SECURITY DEPOSIT / DAMAGE BOND

For group bookings, whole-site bookings, Wedding & Event Bookings or any booking involving more than one property, we may require a refundable security deposit or damage bond. The amount will be stated in your booking confirmation.

The security deposit is held against damage, breakages, missing items, excessive cleaning, rubbish removal, lost keys, misuse of facilities, breach of hot tub rules, breach of dog rules, unauthorised guests or visitors, or other costs caused by you, your guests, visitors or suppliers.

We will return the balance of the security deposit within 10 working days after departure, less any reasonable deductions. Where deductions are made, we will provide a reasonable explanation and, where practical, supporting evidence.

CHANGE TO A BOOKING 

Any request to change a booking must be made in writing. We are not obliged to accept changes, but we may do so at our discretion.

If we agree to a change, you must pay any increase in price and any reasonable administration charge or costs caused by the change.

If the requested change reduces the length, value or scope of the booking, or changes the date, we may treat it as a cancellation and new booking.

LIABILITY   

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability which cannot legally be excluded or limited.

Subject to the above, we are not responsible for loss of, or damage to, guests’ property, vehicles or belongings unless caused by our negligence, breach of contract or breach of statutory duty.

Guests are responsible for taking reasonable care of their own belongings, vehicles and valuables.

THIRD PARTY SERVICES AND SUPPLIERS

You must obtain our written permission before inviting or appointing any third party to provide services at the site or accommodation. This includes, but is not limited to, private catering, beauty therapy, childcare, entertainment, photography, floristry, styling, bar services, marquee hire, equipment hire or activity providers.

Permission should be requested in advance and we may require details of the supplier, the service to be provided, public liability insurance, employer’s liability insurance where applicable, risk assessments, method statements, food hygiene documentation, allergen procedures, PAT testing, licences or any other documents reasonably required by us or our insurers.

We may refuse permission where we consider the supplier, activity or arrangements unsuitable for the site, unsafe, unlicensed, uninsured or likely to cause nuisance or damage.

We are not responsible for the acts, omissions, goods or services of suppliers appointed by you, even if we have approved them or provided their details, unless we have been negligent or dishonest.

CARE OF THE PROPERTY   
You are responsible for the accommodation, buildings, gardens, grounds, furniture, fittings, pictures, equipment and effects used by you, your guests, visitors and suppliers.

You must take reasonable care of them and leave them in the same condition as at the start of the booking, allowing for fair wear and tear.

You must not do anything dangerous, offensive, noisy, nuisance-causing or unreasonable, or anything that may damage the accommodation, site, facilities, gardens, grounds or neighbouring properties.

DAMAGES, BREAKAGES AND EXTRA CLEANING   

You are responsible for any damage, breakages, missing items, lost keys, excessive cleaning or other costs caused by you, your guests, visitors, dogs or suppliers.

We do not normally charge for the odd broken glass or plate, but we reserve the right to charge for replacement, repair, additional cleaning or other reasonable costs where necessary.

RIGHT OF ENTRY  

We, our staff, contractors or representatives may enter the accommodation at reasonable times for inspection, repairs, maintenance, safety, security or emergency purposes. We will give reasonable notice where practical, except in an emergency or where urgent access is required.

SKY TV AND PAID CONTENT 

If you wish to purchase films, live sporting events or other paid content requiring a PIN, please discuss this with us first.  Any paid items purchased during your stay will be charged to your account.

WI-FI 

Wi-Fi is provided for reasonable and lawful guest use. You must not use the Wi-Fi for illegal, unlawful, offensive or inappropriate purposes, or in any way that may affect the service for other guests.

PROBLEMS DURING YOUR STAY

We want you to enjoy your stay. If you have a problem during your stay, please tell us as soon as reasonably possible so that we have the opportunity to put things right. We are on site and will do our best to resolve issues promptly.

Raising an issue after departure may limit what we can do, but nothing in this clause affects your statutory rights

DOGS   

We welcome dogs where they have been booked in and paid for in advance. The dog charge is £60 per dog, per stay, per cottage entered, unless stated otherwise in your booking confirmation.

In order to maintain our Five Star Gold cottages for everyone to enjoy, guests bringing dogs must comply with our dog rules.

Dogs must be kept under proper control at all times and must be kept on a lead in shared/public areas of the site, unless we have agreed otherwise.

We cannot accept dogs that are prohibited by law, dangerously out of control, aggressive, or unsuitable for a shared holiday environment. Dogs must not cause nuisance, distress or danger to other guests, staff, animals or wildlife.

Nuisance barking is not in keeping with the peaceful nature of Forest Barns. If a dog causes persistent nuisance, we may ask you to make alternative arrangements for the dog.

ASSISTANCE DOGS 

Assistance dogs are welcome and are not treated as pets. Dog charges, pet deposits and pet restrictions do not apply to assistance dogs. We ask guests to tell us in advance where possible so that we can prepare the accommodation appropriately, but failure to notify us in advance will not in itself prevent access. Assistance dogs must remain under proper control and must not cause danger or nuisance.

ADDITIONAL TERMS AND CONDITIONS FOR GUESTS BRINGING THEIR DOG(S) 

On arrival and at all other times, your dog(s) must be kept on the lead in and around the public areas of our site.  This means keeping on the lead when you first set out for your walk. 

Poop patrol!  When taking your dog(s) for a walk please pick up after them including in our fields as these are open to all our guests.  We provide free poop bags and there is a dedicated poop red bin at the front of the site so please use this.  Please remove all poop from your cottage garden.

When returning with a muddy dog from a lovely forest walk, please clean them off using the outside shower taps and the coloured canine towels provided.  On no account use the white towels provided for human use.

Please do not leave your pet alone with free run of the property.  If you have a puppy please take extra care.  They may chew the furniture or soft furnishings here in our 5-Star cottages!  Maintaining our grading is key to our business and we can’t always repair things, it must be replaced, at your expense. 

Please do not allow your dog in bedrooms or on beds, sofas or soft furnishings. Where a cottage has carpeted areas, dogs must be kept away from those areas unless we have agreed otherwise.

We can provide stair gates in the cottages which will help control where your dog(s) can wander in the cottages.  Your agreement is confirmed by the payment of a returnable £150 pet deposit.

We have a friendly cat called Marmalade.  If your dog(s) have any problem with cats you must notify us prior to booking.

Please thoroughly clean the cottage, including dog hair from rugs, before you leave.

PETS ON CHAPEL SITE 

We do not accept pets at the Chapel site in Cinderford, except assistance dogs.

HOT TUB USE  

The safety of our guests is paramount. The hot tubs are there for your enjoyment, but we require you to observe the Hot Tub Rules which can be found on the Hot Tub guidance notes either with the beach towels or in your digital guide to your stay at the property.  The safety of our guests is paramount.

Hot tubs are provided for your enjoyment, but you must follow the Hot Tub Rules provided at the accommodation and in the guest information.

If you or your guests fail to follow the Hot Tub Rules, we reserve the right to close the hot tub or restrict access to it for safety, hygiene or maintenance reasons.

DRONES, NIGHT LANTERNS AND FIREWORKS  

Drones may not be used without our express written permission. If permission is given, the drone operator must comply with all legal requirements and must not disturb other guests, neighbours, animals or wildlife.

Fireworks are not allowed without our express written permission.

Night lanterns are strictly forbidden.

TERMINATION OF THE BOOKING 

We reserve the right to terminate the booking and require you, your guests, visitors or suppliers to leave immediately if there is a serious breach of these Booking Terms and Conditions, unreasonable behaviour, damage, nuisance, danger, illegal activity, unauthorised use of the site, breach of licensing requirements, or conduct that affects the safety, enjoyment or rights of others.

If we terminate the booking because of your breach, we may retain such sums as are reasonable to cover our losses, costs and expenses caused by the breach. This does not affect any legal rights either party may have.

 PRIVACY AND DATA PROTECTION  

We will process personal information in accordance with our Privacy & Cookie Policy, which explains what information we collect, why we use it, who we share it with, how long we keep it, and the rights available to individuals under UK data protection law.

We do not sell personal data. We may share information with service providers where necessary to manage bookings, payments, guest communications, reviews, website services, legal obligations, insurance, licensing, safety and business administration.

We will only send electronic marketing where we have a lawful basis to do so. Guests can unsubscribe or opt out at any time. Where consent is required, we will ask for it separately from these Booking Terms and Conditions.

 

B. Holiday Accommodation Terms — these apply to ordinary holiday accommodation bookings.

HOLIDAY PAYMENT TERMS

Holiday Bookings are confirmed in writing following payment of a deposit of 30% of the holiday cost.

The balance is due 60 days before the start of your holiday. We will usually send a reminder when the balance is due. The balance should be paid within 3 days of the reminder.

We reserve the right to cancel a Holiday Booking if the balance has not been received within 7 days of notification that the balance is due.

If a Holiday Booking is made within 60 days of arrival, the full holiday cost is payable at the time of booking.

HOLIDAY CANCELLATION BY YOU
Cancellations must be notified to us in writing by email. The effective date of cancellation is the date we receive your written cancellation.

Once we receive your cancellation, we will release the cancelled dates for resale and make reasonable efforts to re-let them.

Your refund will be calculated at the earlier of:

a) the date we receive full payment for any replacement booking covering your cancelled dates, whether in full or in part; or
b) 3 working days after the original departure date of your booking, if no replacement booking has fully paid by then.

Working days means Monday to Friday, excluding bank and public holidays in England and Wales.

If the cancelled dates are re-let, in full or in part, your refund will be the value of the replacement booking for the re-let dates, less a £100 administration and remarketing fee, capped at the amount you paid for those dates.

If only some of the cancelled dates are re-let, the refund will be calculated on a pro-rata basis for the re-let dates only, less the £100 administration and remarketing fee once per cancelled booking.

If the cancelled dates are not re-let by the refund calculation date, the refund will be calculated under the table below. The cancellation charge in the table includes our administration and remarketing costs, so the £100 fee is not added again.

Then insert this table:

Time before arrival	Refund if dates are not re-let
121 days or more	retained £100; the remainder of your deposit is refunded
90–120 days	retained 10% of total holiday price; any remaining sums paid refunded
61–89 days	retained 15% of total holiday price; any remaining sums paid are refunded
43–60 days	Deposit retained; any balance already paid is refunded
31–42 days	40% of the total holiday price refunded
22–30 days	30% of the total holiday price refunded
8–21 days	20% of the total holiday price refunded
0–7 days	No refund

 

The total holiday price includes any extras ordered.

Once the refund calculation applies, we will pay any refund due within 5 working days.

Reducing guest numbers does not reduce the price.

If you leave early, no refund is due for unused nights unless they are re-let.  Where they are re-let, the re-let refund rule above applies, capped at the amount you paid for those nights.

Date changes are treated as a cancellation and new booking unless we agree otherwise in writing. If we agree to a date change, price differences and reasonable administration costs may apply.

CHANGES TO A BOOKING
Any request to change a Holiday Booking must be made in writing. We are not obliged to accept changes, but we may do so at our discretion, subject to availability.

Simple amendments, such as a change of lead guest, a change from one cottage to another for the same dates, or another minor amendment, may be accepted at our discretion and may be subject to a £50 administration fee, together with any increase in price.

A request to change the holiday dates will normally be treated as a cancellation and new booking unless we agree otherwise in writing. If we agree to a date change, any price difference and reasonable administration or remarketing costs may apply.

We will not normally accept transfers within one month of arrival or from one calendar year to another.

If the requested change reduces the length or value of the holiday, we may treat it as a cancellation and new booking.

HOLIDAY TRAVEL INSURANCE
We strongly recommend that guests take out suitable UK travel insurance, including cancellation and curtailment cover, as soon as the booking is made. This may help protect you if you need to cancel or cut short your stay due to illness, accident, family emergency, travel disruption, jury service, work changes or other insured events.

We do not sell, arrange, advise on or recommend insurance and we receive no commission or financial benefit from any insurer or comparison site. Please check carefully that any policy is suitable for your circumstances, including exclusions, pre-existing medical conditions, illness-related cancellation, travel disruption and the level of cancellation cover.

 https://www.coverwise.co.uk/Travel-Insurance/corona-virus.aspx
https://www.allianz-assistance.co.uk/travel-insurance/Covid-19-travel-insurance.html
https://www.trailfinders.com/insurance#/step1
 
If you choose not to take out UK travel insurance, then you accept responsibility for any loss that you may incur due to your cancellation.

HOLIDAY CHANGES

We may, at our discretion, accept a request to transfer a Holiday Booking to another cottage, date or guest, subject to availability and payment of any price difference and a £50 administration fee.

We will not normally accept transfers within one month of arrival or from one calendar year to another.

If the requested change reduces the length or value of the holiday, we may treat it as a cancellation and new booking.

 

C. Wedding & Event Terms — these apply to weddings, civil ceremonies, receptions, celebrations, parties, group functions, corporate events, catered events, marquee events, exclusive-use events and any booking involving external suppliers, day guests or event arrangements.

WEDDING PAYMENT SCHEDULE - non-transferable, non-refundable
10% to secure your date (non-refundable, non-transferable)

10% 18 months prior to your wedding date (non-refundable, non-transferable)

Please note, for bookings confirmed within 18 months of the wedding date, 20% of the hire fee is required to secure the date

80% (remaining hire fees) |16 weeks prior to your wedding date (non-refundable, non-transferable)

Ceremony Fee 8 weeks prior to your wedding date
WEDDING & EVENT CANCELLATION BY YOU

Cancellations must be notified to us in writing by email. The effective date of cancellation is the date we receive your written cancellation.

Wedding and event dates are usually reserved well in advance and can be difficult to re-let at short notice. Cancellation may therefore result in a cancellation charge. We will, however, make reasonable efforts to re-let the accommodation and/or event date where practical.

If we re-let all or part of the cancelled date, we will give credit for the net value of the replacement booking, after deducting any additional costs, discounts, administration costs, remarketing costs or other reasonable costs caused by the cancellation and re-letting.

If we are unable to re-let the cancelled date, the cancellation charge will be based on the time before the wedding or event date, the sums already due under the payment schedule, any costs we have already incurred or committed to, and our reasonable estimate of the loss caused by the cancellation.

We will not recover more than our reasonable loss.

We strongly recommend that couples take out suitable wedding or event insurance as soon as the booking is made.

WEDDING AND EVENT INSURANCE
We strongly recommend that couples take out suitable wedding or event insurance as soon as the booking is confirmed. This may help protect you if you need to cancel, rearrange or curtail your wedding or event due to circumstances such as illness, injury, bereavement, extreme weather, supplier failure, venue or supplier issues, loss or damage to wedding items, or other insured events.

We do not sell, arrange, advise on or recommend any insurance policy, and we do not receive any commission or financial benefit from insurers, brokers or comparison sites. Any links we provide are for general information only. You must choose cover that is suitable for your own circumstances and check the policy wording, exclusions, cover limits, cancellation cover, supplier failure cover, public liability cover, pre-existing medical condition rules and any time limits before buying.

Useful starting points include MoneyHelper’s wedding insurance guide, wedding insurance comparison sites such as MoneySuperMarket and money.co.uk, and specialist wedding insurance providers such as Dreamsaver, Wedinsure and WeddingPlan Insurance. You should also check that any insurer or broker is authorised and has the correct permissions by using the FCA Firm Checker.

GUEST NUMBERS AND DAY GUESTS
The number of overnight guests, day guests, children, infants, suppliers and other attendees must not exceed the numbers confirmed by us in writing.

Our five cottages sleep up to 26 overnight guests. Any additional day guests, ceremony guests, dining guests, evening guests, suppliers or visitors must be agreed with us in advance and confirmed in writing.

Any increase in numbers may be subject to additional charges, accommodation limits, ceremony room limits, dining limits, parking limits, licensing requirements, planning restrictions, insurance requirements, fire safety requirements and supplier arrangements.

You must provide final guest numbers and supplier numbers by any date we reasonably specify before the wedding or event.

We reserve the right to refuse entry to unauthorised guests, visitors or suppliers, and to require unauthorised persons to leave the site.

CIVIL CEREMONIES AND REGISTRARS
Where a civil ceremony or civil partnership ceremony is planned, it is your responsibility to book, liaise with and pay the Registration Service directly unless we agree otherwise in writing.

Our ceremony spaces, capacities, timings and arrangements must be agreed with us in advance and are subject to our ceremony licence, availability, health and safety requirements, fire safety requirements, guest numbers, access arrangements and any restrictions imposed by the Registration Service or licensing authority.

A ceremony fee payable to Forest Barn Holidays Ltd, if applicable, is separate from registrar fees and is due 8 weeks before the wedding or event date.

You must ensure that all legal requirements for the ceremony are completed in good time, including giving notice of marriage or civil partnership where required.

Forest Barn Holidays Ltd is responsible for providing the licensed venue spaces confirmed by us in writing. We are not responsible for the availability, attendance, fees, legal requirements or decisions of the Registration Service.

EXTERNAL SUPPLIERS FOR WEDDINGS AND EVENTS
Any supplier appointed by you, including caterers, bars, musicians, DJs, celebrants, florists, stylists, entertainers, photographers, videographers, childcare providers, beauty therapists, equipment providers, must be approved by us in writing before attending the site.  Also Marquees, temporary structures and related marquee suppliers are dealt with separately under the Managed Marquee Arrangements clause below and must be arranged by or through Forest Barn Holidays Ltd unless we agree otherwise in writing.

We may require evidence of public liability insurance, employer’s liability insurance where applicable, food hygiene documentation, allergen procedures, risk assessments, method statements, PAT testing, licences and qualifications relevant to the service being provided.

You are responsible for suppliers you appoint and for ensuring they comply with our site rules, access arrangements, parking instructions, licensing conditions, fire safety requirements, waste arrangements and departure times.

We are not responsible for the acts, omissions, goods or services of suppliers appointed by you.

CATERING AND FOOD SAFETY
Any external caterer must be approved by us in advance and must provide any documents we reasonably request, including food hygiene rating, public liability insurance, employer’s liability insurance where applicable, allergen procedures, risk assessments and method statements.

Where an external caterer or food vendor is approved, a third-party catering facility fee, food concession fee and/or other agreed venue charges may apply. Charges may be calculated per person, as a fixed or minimum fee, or by reference to the supplier’s food sales, depending on the arrangement. Additional charges may apply for staffing, kitchen or equipment use, refrigeration, electricity, crockery, cutlery, clearing, recycling, waste disposal, extended access or additional cleaning. The applicable charges will be confirmed in the booking confirmation, event agreement or invoice. The Lead Guest remains responsible for payment unless we agree in writing that the supplier will pay Forest Barns directly.

Caterers must comply with all food safety, fire safety, waste, access and departure requirements.

You are responsible for ensuring that your caterers and suppliers understand the site arrangements and leave any areas used by them clean, safe and tidy.

ALCOHOL AND BAR ARRANGEMENTS
Forest Barn Holidays Ltd is a licensed venue and all alcohol arrangements for weddings and events must be agreed with us in writing before the wedding or event.  Please see website for bar options.

This includes alcohol supplied by Forest Barn Holidays Ltd, alcohol supplied by you, drinks packages, welcome drinks, table wine, toasting drinks, bar arrangements, guest-pay bars, hosted bars, corkage/BYO arrangements, and any third-party bar or bartender.

Resident guests may bring alcohol for personal consumption within their own cottage. However, alcohol for use in ceremony areas, lawns, event rooms, dining areas, shared areas or as part of a wedding or event must be agreed with us in advance.

Where couple-supplied alcohol is agreed, it is for personal consumption by invited guests only and must not be sold, exchanged for money, run as an informal bar, or supplied in a way that breaches our licence, insurance requirements or event arrangements.

If alcohol is to be served, poured, chilled, opened, distributed, managed or cleared as part of the wedding or event, this must be carried out by Forest Barn Holidays Ltd staff or by bar staff approved by us in writing. Friends, relatives, guests or unapproved third parties must not run a bar, provide drinks service or serve alcohol to guests.

Where we agree a hosted BYO/corkage arrangement, you may provide agreed drinks and we may chill, open, pour, serve and clear them as agreed with you in writing. Any service charge, corkage charge, staffing charge, glassware charge or other agreed charge will be set out in your booking confirmation, event agreement or invoice.

Third-party bars, bartenders, mobile bars or drinks suppliers are not permitted unless approved by us in writing in advance. We may require evidence of public liability insurance, employer’s liability insurance where applicable, personal licence details, temporary event notice details where applicable, risk assessments, method statements, age verification procedures and any other documents reasonably required by us, our insurers or the licensing authority.

You and your guests must comply with our licensing, bar, age verification, alcohol service and safety requirements. We reserve the right to refuse service to any person who appears intoxicated, underage, unable to provide acceptable identification, or where service would be unlawful, unsafe or inappropriate.

We reserve the right to pause, restrict or stop alcohol service if we consider it necessary for licensing, safety, nuisance, behaviour, welfare or insurance reasons.

Self-service spirits, shots, drinking games, irresponsible promotions, or arrangements likely to encourage excessive drinking are not permitted unless expressly agreed by us in writing.

MUSIC, ENTERTAINMENT AND NOISE
Music, DJs, live musicians, playlists, amplified sound and entertainment must be agreed with us in advance.

Forest Barns is a peaceful rural site, and we must protect our neighbours, other guests, animals and the surrounding countryside. All music and entertainment must comply with any time, volume, location and licensing restrictions we specify.

Outdoor amplified music is not permitted unless expressly agreed by us in writing.

We reserve the right to require music or noise to be reduced or stopped if we consider it unreasonable, unsafe, in breach of our licence, or likely to cause nuisance.

MARQUEES, STRUCTURES AND EQUIPMENT
Forest Barn Holidays Ltd operates as a managed marquee site.  Any marquee, tent, stretch tent, gazebo, temporary structure, staging, dance floor, lighting, generator, heater, mobile toilet, catering tent, outdoor bar structure or similar event structure must be arranged by or through Forest Barn Holidays Ltd unless we expressly agree otherwise in writing.

Couples and event organisers must not appoint their own marquee supplier or arrange delivery, installation or removal of any marquee or temporary structure without our prior written agreement.

Where a marquee or temporary structure is required, we will discuss the proposed arrangements with you and will either provide a quotation or arrange a quotation through our approved marquee supplier or managed marquee provider. The agreed marquee costs, deposits, hire charges, delivery charges, installation charges, collection charges, amendments, damage charges, cancellation charges and any supplier charges will be payable to Forest Barn Holidays Ltd, unless we confirm a different arrangement in writing.

The marquee arrangement will form part of your wedding or event booking once agreed in writing. Any changes to the size, specification, layout, date, hire period, supplier requirements or guest numbers may alter the cost and must be agreed with us in advance.

Marquee arrangements are subject to availability, site suitability, weather conditions, ground conditions, access, parking, supplier availability, planning restrictions, licensing restrictions, fire safety, health and safety, insurance requirements and our approval of the final layout.

The final position, size, layout, capacity, access routes, fire exits, flooring, matting, lighting, power, heating, furniture, bar position, catering arrangements, toilets and supplier access arrangements must be agreed with us in writing.

You are responsible for any damage, additional cleaning, ground reinstatement, lawn repair, access damage, waste removal or other costs caused by the marquee, temporary structures, suppliers, vehicles, equipment, guests or event arrangements, except where caused by our negligence or breach of contract.

If your wedding or event is cancelled, postponed, reduced or materially changed, any marquee-related costs, supplier charges, cancellation charges, non-refundable deposits or other costs reasonably incurred following your instruction may be charged to you or deducted from sums paid, provided they are reasonable and have not already been recovered elsewhere.

No pegs, stakes, fixings, structures, generators, heaters, electrical installations, lighting, flooring, staging, dance floors, toilets, catering equipment or similar equipment may be brought onto or installed at the site without our prior written approval.

CLEANING, WASTE AND CLEAR DOWN

Unless we have agreed otherwise in writing, you are responsible for ensuring that your guests and suppliers leave the accommodation, event spaces, gardens, grounds, kitchen areas and shared areas clean, tidy and free from rubbish, food waste, decorations and personal items.

Any excessive cleaning, rubbish removal, damage, missing items or supplier clear-down costs may be deducted from the security deposit or charged to you.

CHANGES TO WEDDING OR EVENT ARRANGEMENTS
Any changes to guest numbers, accommodation, ceremony arrangements, timings, catering, suppliers, alcohol, entertainment, marquees, day guests or event spaces must be requested in writing and agreed by us in advance.

We are not obliged to accept changes. If we do accept a change, additional charges, supplier requirements, licensing restrictions, safety requirements or revised payment dates may apply.

A change of date will normally be treated as a cancellation and new booking unless we agree otherwise in writing.